BHSB moved! Our office is now located at 100 S. Charles St, Tower II, 8th Floor, Baltimore, MD, 21201

File a Mental Health Provider Complaint

We believe all consumers should be treated with dignity and respect.

Consumers – including family members, advocates and interested others – who believe their rights or the rights of another have been violated, or who become involved in a dispute with a mental health provider in Baltimore City, have the right to file a complaint or grievance against that provider. When appropriate, we encourage complainants to first talk with the provider.

To file a complaint,  fill out the BHSB Complaint Form and send it to For more information about the complaint process contact Diana Long, Incident Management & Investigations Manager at   

We will work with providers to resolve all complaints.